Customer Service

Customer Service

  • Shipping & Delivery

    Where Do We Ship?
    Arras Creations provide shipping to all 50 United States of America.

    When Do We Ship?
    Arras Creations makes every effort to ship all orders within 1-2 business days upon receipt of an order, Monday through Friday, or according to availability of stock.

    How Do We Ship?
    Merchandise will be shipped via USPS-FlatRate/FirstClass or UPS-Ground and is subject to UPS/USPS standards and regulations and delivery limitations.

    How Much Does It Cost?
    Arras Creations offers FREE SHIPPING on orders over $50. We use price banded shipping policy. Our shipping charges are as below: To continental US (48 states) $5.95 for orders upto $50 Free shipping for orders from $51 and up.
    To Alaska and Hawaii (USA places other than 48 states) $8.95 for orders upto $50 Free shipping for orders from $76 and up.

  • Privacy & Security

    What information do we collect?
    We collect information from you when you register on our website or place an order. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, shipping address or phone number. You may, however, visit our site anonymously.

    What do we use your information for?
    Any of the information we collect from you may be used in one of the following ways:
    1. To personalize your experience.
    Your information helps us to better respond to your individual needs
    2. To process transactions.
    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
    3. To send periodic emails
    The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc

    Do we disclose any information to outside parties?
    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

    California Online Privacy Protection Act Compliance
    Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Edit Profile' page.

    How do we protect your Information
    Only the information provided during registration (name and email) is saved in out database. We use PayPal or Amazon as our payment gateway. All payment related information (Address and Credit Card) is entered by you during the checkout process on PayPal's or Amazon's website. We do not receive any of your private information (credit cards, billing address) entered on PayPal's website.

    Online Privacy Policy Only
    This online privacy policy applies only to information collected through our website and not to information collected offline.

    Your Consent
    By using our site, you consent to our privacy policy.

    Changes to our Privacy Policy
    If we decide to change our privacy policy, we will post those changes on this page.

  • Returns & Replacements

    Arras Creations is confident that you will be pleased with the items you purchase. After all, customer satisfaction is our foremost priority. We provide 100% satisfaction guarantee. Return your item within 5 days upon receipt of the shipment for a full refund (excluding shipping and handling).